The system upgrade is complete!

Thank you for your patience during the upgrade

Please read the answers to frequently asked questions (FAQs) below, for information you might find helpful.

 

Post-Upgrade FAQs

operating system upgrade - FAQs
Are all systems & services now available?

We're back to full service, including your ability to visit Shared Branches.

I used an ATM during the upgrade. When will my updated balance show?

Your updated balance became available as soon as our upgrade was complete.

I deposited a check at the ATM, but it didn't show up. Why?

Updated balances were not reflected from 3pm, Friday, June 29th until after the upgrade. Please be assured your deposits and/or withdrawals, and your correct balance, are now showing.

My balance at the ATM showed as $0.00. What happened?

Updated balances were not reflected from 3pm, Friday, June 29th until after the upgrade. Please be assured your deposits and/or withdrawals, and your correct balance, are now showing.

Why did I have issues on some transactions with my debit card during the upgrade?

Most debit card purchases were successful. However we weren't aware beforehand that some debit card purchases, in addition to recurring payments with debit cards, would not go through. We notified affected members via email as soon as we learned of this. As a reminder, there's likely no action needed, since recurring payment charges typically automatically attempt to go through again until successful - which would have been as soon as the morning of Monday, July 2nd.

How will this upgrade benefit me? You probably won't notice much of a difference at first, but you should begin noticing it soon. The main reason for the upgrade is it gives us the ability to introduce future enhancements for more customized service. We have some exciting things planned!
How will my banking experience be different now that the upgrade has happened? Again, most members won't notice much of a difference at first - but there's one minor change for all members... Suffix numbers identifying your accounts went from 2 digits to 4 digits, with zeros preceding the number. And, we're no longer referring to them as "suffix" numbers. They're now referred to as Share IDs or Loan IDs. For example, your Rewards Checking account suffix might have been 27, but now after the upgrade it's Share ID 0027. Not too bad, right?
Will my online banking experience be different now that the upgrade is complete? Your online and mobile banking experience hasn't changed on any personal, joint or linked accounts. Your access to those accounts remains the same. However, any transfers to accounts you've manually added will need to be re-established. For example, that one-time transfer you sent to a friend to cover those concert tickets will disappear, but your kid's linked account will remain, so you can still send him his allowance. Priorities. We get it. And for any friends you want to continue sending money to, you can re-enter their transfer information for non-linked accounts.
Did the system upgrade change my budget in SnapShot (PFM)? Yes, somewhat. If you had budgets, goals, and/or alerts set up in SnapShot, you'll need to re-establish them. BUT... remember those exciting new features we mentioned earlier? Let's just say you might want to wait. We'll be rolling out a new, more robust online PFM very soon!